Certified Business Professional (CBP) at Dubai University

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Dubai University offers Certified Business Professional course for professionals in the business field. The course is one of the few courses in the world that train on leadership, Customer Service, Sales, Business Etiquette and Business Communication, and it’s suitable for sales managers,huan resource executives, finance managers and entrepreneurs.

The CBP Executive™ is a business executive who has developed a wide cross section of business skills and can also integrate into a variety of positions within corporations. Candidates are required to pass all five of the Certified Business Professional exams to be accredited with the CBP Executive™ designation.

  1. CBP LEADERSHIP

Course Overview

The CBP™ Leadership training and certification program is designed for individuals who are interested in pursuing a leading position through their career. The course provides business coaching in the essential information and skills required by professionals who have to lead a team and achieve specific organizational goals.

The CBP™ Leadership Certification equips the business professional with the skills and characteristics required for effective leadership in today’s international business world

Effective leadership skills are in demand in every aspect of business and are recognized as an indispensable element for corporate success.

Description

Upon completion of this course, you will develop the foundation skills needed to be a successful leader.
The CBP Professional™ Leadership manual covers the following topics:

  • Introduction to Effective Leadership
  • The Characteristics and Skills of Effective Leaders
  • Leadership Styles
  • Developing a Vision & a Mission
  • Effective Decision-making
  • Team Building for Leaders
  • Building Trust in Teams
  • Coaching as a Leader
  • Motivation
  • Leadership Summary

Audience

This course is intended for professionals who are committed to employing a leader’s character within their work environment.

Prerequisites

This course requires that candidates meet the following prerequisites:

  1. The candidate must have a commitment to the pursuit of excellence
  2. The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.

Certification Testing This course helps you prepare for the following certification test:

  1. CBP CUSTOMER SERVICE

Customer Service
The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.

The CBP™ Customer Service certification module provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.

Who Should Attend?
This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment.

Prerequisites
This course is designed for the student who has little or no experience.

What You Will Receive
Each student will receive a copy of the student manual for post-class reference and review.

Certification Preparation
This module prepares candidates to sit the Certified Business Professional exam – C20-507

  1. CBP BUSINESS ETIQUETTE SERIES

Course Overview
The CBP™ Business Etiquette and Professionalism Certification program is aimed towards persons looking to learn what is there to know about etiquette and conduct in today’s business environment. The course will teach you about the dos and don’ts in specific situations such as business meals, meeting with persons from different cultures (providing specific insights), greeting, planning and attending meetings and functions. This is a course that is advised for every individual, it is the little details that make the bigger difference for the business professional.

The CBP™ Business Etiquette and Professionalism Certification develops the concept of business etiquette and the proper etiquette practices for different business scenarios. You will learn the etiquette requirements for meeting, entertaining, telephone and business interaction scenarios.

Additionally, the CBP™ Business Etiquette and Professionalism certification module addresses etiquette challenges when doing business in a multi-cultural environment.

Who Should Attend?
This course is designed for candidates who wish to specialize in specific business skills segments.

Prerequisites
This course is designed for the student who has little or no experience.

What You Will Receive
Each student will receive a copy of the student manual for post-class reference and review.

Certification Preparation
This module prepares candidates to sit the Certified Business Professional exam – C40-509

  1. CBP SALES SERIES

Course Overview
The CBP™ Sales Certification lays the foundation for professional selling by developing the selling process using effective sales methodologies. You will learn the skills and tactics of the leading sales professionals and take part in interactive scenarios to master those skills.

The CBP™ Sales certification module covers all the major sales stages and teaches the best practices in the sales industry.

Who Should Attend?
This course is designed for candidates who wish to specialize in specific business skills segments.

Prerequisites
This course requires that students meet the following prerequisites:

  • The candidate must have a commitment to the pursuit of excellence.
  • The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.

What You Will Receive
Each student will receive a copy of the student manual for post-class reference and review.

Certification Preparation
This module prepares candidates to sit the Certified Business Professional exam – C30-508.

  1. CBP Business Communication Series

Course Overview
The CBP™ Business CommunicationTraining and Certification program is geared towards the individual looking to learn the 101’s of effective communication on a professional level in today’s business environment. In this course you will be provided with the essential information and skill set required to conduct verbal and non-verbal business communication. If you are looking at learning how to communicate on both verbal and non verbal levels, picking up the makings of effective communication, learning the qualities of good business writing, and learning to write better reports, this is the course for you!

The CBP™ Business Communication Certification equips the business professional with the best communication practices and develops business communication as a discipline.

The CBP™ Business Communication certification module explores the study of the process of communication in the business environment, allowing us to understand how to make better choices in our day to day communication.

Who Should Attend?
This course is designed for candidates who wish to specialize in specific business skills segments.

Prerequisites
This course is designed for the student who has little or no experience.

What You Will Receive
Each student will receive a copy of the student manual for post-class reference and review.

Certification Preparation
This module prepares candidates to sit the Certified Business Professional exam – C40-509.

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